Email: contact@cortexsport.com

Phone: +1 641-242-3304

FAQ's

FAQ

READ BEFORE CONTACTING US

Please read our FAQ carefully before contacting us. If you do not find the answer to your question, please send us an e-mail to contact@cortexsport.com or by phone at +1 641-242-3304.

THE ORDER

WHAT IS MY ORDER NUMBER?

It is possible that your order confirmation email has arrived in your junk mail (spam). We, therefore, invite you to check your junk mail. If after verification, you do not find the confirmation email including your order number, please contact us at the following address: contact@cortexsport.com We will ask you to mention the following information: - Subject of the email: My order number We respond within 24 working hours.

HOW DO I CANCEL MY ORDER?

You can cancel your order up to 24 hours after purchase on your Tendance Pratique store. If you are within these deadlines, do not hesitate to contact customer service at the following address: contact@cortexsport.com We will ask you to mention the following information: - Subject of the email: Order cancellation - Number of the order to be cancelled Our teams will cancel your order and will then proceed to a full refund. In the event that you are out of time and your package has already been shipped, we can not do anything until you receive your order, after which we can proceed to a refund if necessary and this, after return of the item to our warehouses. We respond within 24 business hours.

SHIPMENT

WHERE DO WE DELIVER?

We ship only in USA. Unfortunately, at the moment we do not deliver to outside of USA.

WHEN WILL I KNOW THAT MY ORDER HAS BEEN SHIPPED?

Once your order has been shipped, a confirmation email will be sent to you.

WHAT ARE THE DELIVERY TIMES?

Each order is shipped within 1-2 working days. We work with suppliers all over the world and this leads to significant delivery times. We prefer to focus on the quality of the products, rather than on the speed of delivery. Delivery times are 3 to 8 days. The whole CortexGift team thanks you for your understanding.

When will I receive the invoice for my order?

When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways. The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

RETURNS RETURN EXCHANGES AND COMPLAINTS

HOW DO I MAKE A RETURN AND GET A REFUND?

We are sorry if you have encountered a problem with your order. If you have received a damaged, non-compliant item or are not satisfied with your order, do not hesitate to contact customer service at: contact@cortexsport.com. We will ask you to include the following information: - Subject of the email: Return/refund request - The number of your order We will get back to you within 24 business hours.

HOW DO I EXCHANGE AN ITEM?

We are sorry if you have encountered a problem with your order. If you wish to exchange your item in order to receive it in another color, another size or another model, do not hesitate to contact our customer service at the following address: contact@cortexsport.com. You have a period of 14 days to return your order to our warehouses at your expense. We will ask you to include the following information: - Subject of the email: Exchange request - The number of your order We will get back to you within 24 business hours.

IS IT POSSIBLE TO MODIFY MY ORDER?

You can modify your order (color, size, model) up to 24 hours after purchase on your CortexGift shop. If you are within these deadlines, do not hesitate to contact customer service at the following address: contact@cortexsport.com. We will ask you to include the following information: - Subject of the email: Return/refund request - The number of your order We will get back to you within 24 business hours.

HOW DO I TRACK MY ORDER?

You can contact us on our customer service: contact@cortexsport.com, so that our colleague in the after-sales service can provide you with the link of the carrier as well as your tracking number.

ARE OUR PAYMENTS SECURE?

Our payment methods are completely secure. Our shop uses SSL encryption technology that offers you maximum security, especially on data protection for online banking services.

IF YOU HAVE ANY QUESTIONS PLEASE CONTACT US AT contact@cortexsport.com

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