Email: contact@cortexsport.com

Phone: +1 641-242-3304

Shipping & Delivery Policy

FREE

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We offer free shipping in the United States, delivery times may differ depending on your address.*

What happens next?

You will receive a confirmation email with the details of your order. This email will contain links allowing you to track the status of your order. You will then receive an email when sending your order.

What are the shipping/delivery times?

Currently, we only deliver in the USA.

Our warehouse: 1303 Rose Ave, Cleburne, TX 76033, United States. 

Delivery method:

Orders are usually shipped within 3 to 8 days. (Monday to Friday) using UPS, FedEx, and DHL.

Processing times: 1-2 days (MONDAY - FRIDAY)

Delivery times: 3-8 days (MONDAY - FRIDAY)

Shipping rates are:
We offer free delivery to the USA.

Our policy lasts 14 days. If 14 days have passed since your purchase, we, unfortunately, cannot offer you a refund or exchange

What if I am not available on the day of delivery?

Our packages are delivered by carriers who sometimes ask for a counter signature upon receipt. If this is the case and you are not on delivery, a card will be issued to your mailbox with information on how to proceed. Packages delivered by post usually do not require a counter-signature.

 

When will I receive my order?

Once your order has been shipped, you will receive an email. You can also check the status of your order and delivery in your account.

 

How do I track my order?

Your package can be tracked, the information related to this tracking will appear in the email that will be sent to you during shipping.

 

What is our return and refund policy?

If you change your mind, you can return your order. Returns can be arranged simply by sending us an email to contact@cortexsport.com.

More details on our Returns and Cancellations page. 

 

Ecological

At Cortexsport, we support an economical and environmentally friendly consumption mode. We have chosen (A) to reduce intermediaries even if it slightly increases the delivery time.

This comes with immediate benefits for our customers: you get very advantageous rates!

Become a customer at Cortexsport is supporting your planet.

 

Patience in exchange for responsible consumption

As a result, delivery times are significantly longer (7 to 16 working days).

*The announced deadlines are indicative and do not engage the responsibility of Cortexsport.

If we had chosen option (B), the delivery would certainly have been faster, but the impact on prices would have been significant for you.

This choice is never made against you. Your complete satisfaction remains our priority.

That is why in any case, if you have not received your item within 30 days, then you are eligible for a full refund and you will be able to keep the item when you receive it.

More details on our Returns and Cancellations page. 

 

Details on the packaging of your items

All our items are packed in bidirectional polystyrene (OPP), which has many quality preservation benefits:

  • Withstands high tensile force
  • Preserves heat and light radiation
  • Non-toxic
  • Odorless
  • Ecological
  • Light
  • Low cost
  • ...

24/7 customer support

 

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